Category Archive for : ‘CRM’

Live chat customer support has become the backbone of businesses. According to a survey metrics published by emarketing, for more than 35% of respondents, the live chat session motivated them to make their purchase. Another 60% of respondents were likely to return to the site for future purchases.

In brief:

Live chats have become integral to businesses as they provide a way for businesses to connect with and support their customers in real time.
In addition to improving

Customer relationship management (CRM) has been around since the dawn of the digital era. CRM has helped businesses to effectively navigate the waters of the relationship between business and customers, without any hassle.

In this post, we’ll understand the CRM system and explore the various types of CRM software available in the market.

Remember a good customer relationship software will keep you connected with your people, catering to their needs effectively and capturing insights to improve your

Customer relationships determine the success of any business. Regardless of the size of your company or the industry you operate in, building great customer relationships should be the core focus. Gone are the days when you pitch a product and close the sales using simple ads or sales catalogs. Customers are evolving day by day and they expect more. So, you have to think beyond pitching a product directly – something out of the box.

Today’s